FAQs

What types of products does Snaptel offer?

Snaptel represents a distinctive collection of high-quality burqas, featuring a wide variety of fabrics—including Nida, Firdaus, Piro, Zam, and Paratha—designed to suit different preferences and occasions. With Snaptel, you get modest fashion that feels luxurious, practical, and truly timeless.

What is the return policy for Snaptel products?

Snaptel offers a return window of 7 days from the date of receipt for products that are unused, unopened, and in their original packaging. If an item arrives damaged or defective, customers should contact us within the same 7-day window to arrange for a return or replacement.

How long does shipping take for orders placed with Snaptel?

Once an order is placed and payment is confirmed, processing typically takes 1-2 business days. After processing, delivery within India usually takes an additional 3-5 business days, resulting in a total delivery time of approximately 4-7 business days.

Is there a shipping fee for orders from Snaptel?

Snaptel offers free shipping on all orders placed within India, regardless of the order value or destination.

How can I track my order from Snaptel?

After your order has been dispatched, tracking details will be sent to you via WhatsApp through our shipping partner, Shiprocket. Ensure that the mobile number provided during checkout is active on WhatsApp to receive these updates.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team within 5 days of receipt. You will need to provide your order number and details of the damage, along with an unboxing video, to initiate the return or exchange process.

Can I exchange a product purchased from Snaptel?

Exchanges are available for products that are received damaged or defective. If your return is approved, you can request an exchange for the same product, subject to availability.

How long does it take to process a refund?

Refunds are processed within 5-7 business days after the returned item is received and the damage is verified. The refund will be issued to the original payment source used for the purchase.

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